Q. How do purchase my order on the site?
To order your purchase :-
Click “Add to cart” button on the products you wish to purchase.
Click “Continue Shopping” to continue to add other products into the cart or click “Checkout” to proceed your payment for the products.
You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
From here, you need to select your shipping methods and click “next” button.
Next, you'll need to choose your payment method then click “next” button.
After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
Click “Confirm Order” to complete the order.
Q. What are the payment methods available? www.shop.deluxewatertank.com offer Payment Methods as shown below :-
1. Credit Card
Via EGHL (Visa or Mastercard / Internet Banking)
Q. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
Click on “Lost Password?” and fill your email that used to register the account in the box.
A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customer service email at email@example.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be canceled.
Q. Do you provide self pick up from your store?
Yes! You can pick up from our store. After you made your purchase, kindly allow 2-3 working days for us to prepare your order. Please contact us before your collection.
Our Pick Up location is:
CONLEX ENTERPRISE SDN BHD
Lot 8909, Jln Besar, Kampung Telok Gong, 42000 Pelabuhan Klang, Selangor
Operating hour: 9am - 6pm
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (MYR).
Q. How long does the delivery usually take?
Delivery usually will take about to 7- 14 working days
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org for us to clear your doubts.