Thank you for your purchase. Once we have confirmed your payment, we will prepare and ship out your order out within 3 to 5 days.
Once your order has been shipped out, you will receive an email notification with the tracking number and tracking details inside.
How do I track my order status?
You can track your order by following these steps:
Kindly please call, sms or Whatsapp us at +6011-2160 5181 to check on your delivery status by providing us your order number.
or
Kindly please wait for us to contact you on the delivery arrangement.
Please contact us at +6011 2160 5181 after 24hrs with your order number if you do not received any notification from us after your purchase or if you have any enquiry on your order. We will assist you to resolve the issue as soon as possible.
When will I receive my Order?
After your order is shipped out, you can expect to receive your order within the following time frame:
Item should arrive on the same day it is shipped out (unless there are unforeseen delays on the road ie. Accident, breakdown, traffic issues – this will be out of our control)
Should there be delays in delivery, our customer service will contact you and reschedule delivery
Please reach out to us immediately by Whatsapp +6011 2160 5181 or email us at info@deluxewatertank.com if you find some items missing from your order. Please include your order number and the missing item's name. We will investigate the matter for you right away.
Do you deliver during weekends and holidays?
Unfortunately, our logistic partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel during working days only.
How will I know the exact date and time of the delivery?
We schedule the delivery time and date with you, then confirm with you on an exact date and time before sending out the items.
Can I cancel my order after it has been shipped?
Unfortunately, we are unable to accommodate your request for cancellation once the item has been shipped.
What if I am not at home when the package arrives?
You will need to authorise someone else to sign for the item when it arrives. If delivery is unsuccessful because there was no one to sign for the item, a re-delivery charge will apply.
Is there any domestic area in Malaysia that you cannot deliver to?
Conlex Enteprise can deliver to Klang Valley and Putrajaya only at this moment. If we cannot deliver, we will notify you and issue you a full refund.
Can you deliver the package to my office?
We will deliver your order following the address you provide during checkout, whether it is your house address or office address. For bulky items, buyer needs to check with the building management in regards to bulk item delivery (not all buildings allow for bulky item delivery unless authorised). If prior arrangements were not made, and item was not delivered due to Buyer oversight, a re-delivery fee will apply.
